Author Topic: wrong bans from accessing site  (Read 408 times)

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Offline bvanevery

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wrong bans from accessing site
« on: September 01, 2020, 08:11:13 PM »
When I post my mod stuff to Reddit, there's an ongoing problem that some people are banned from accessing AC2.  People say they've never even tried to visit AC2 before.  Latest example:

Quote
It won't let me access the link...

    Sorry Guest, you are banned from using this forum!
    This ban is not set to expire.

I know that some of these people in the past have managed to get in contact with you, or you with them, or somehow you managed to resolve the problem.  But the problem is ongoing.  It's loss of traffic to AC2.  I assume that for every 1 person who does mention they're having problems, others are just giving up.  Do you have any idea why this is happening?  These "false bans".

Offline bvanevery

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Re: wrong bans from accessing site
« Reply #1 on: September 09, 2020, 06:43:16 PM »
I started looking at the Simple Machines developer pages and support forum for other reasons.  The following advice on a possible source of the problem was given:

Quote
>>>My thought is those bans were issued in the past but though those members are no longer there the bans are still in the database.
>>
>>You mean deleted members?
>
>Yes, I remember reading a thread on here some years back which warned this was one reason not to ban on IP address.

Offline Geo

Re: wrong bans from accessing site
« Reply #2 on: September 09, 2020, 10:04:36 PM »
I remember I was banned once (many years ago) when I was trying to log in to the site through a ferry's wifi. Appearantly the Wifi router on that ship was hacked, and as a result I was banned on AC2.

Offline Buster's Uncle

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Re: wrong bans from accessing site
« Reply #3 on: September 12, 2020, 06:07:39 PM »
It's the spambots.  I've perma'd less humans than I have fingers on one hand - but bots I banned years ago keep coming by, eating up precious processor cycles.

-So, y'know, people complaining are probably coming here on sketchy servers --- but the bots just come again from different dubious IPs, so I need to roll up my sleeves and go through the very long ban list, undoing the IP bans - it's gonna suck.

Offline bvanevery

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Re: wrong bans from accessing site
« Reply #4 on: September 12, 2020, 07:04:31 PM »
Are there any 3rd party services that help with IP ban lists?  Although, that can open up its own can of worms, when they decide to ban sites that others think are legit.  Rah rah internets.

Also possibly of interest, I notice that SMF is up to a 2.0.17 release.  This site displays 2.0.11 as its version.  Some of the intervening releases may have brought performance and security improvements.

Offline Buster's Uncle

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Re: wrong bans from accessing site
« Reply #5 on: September 12, 2020, 07:22:57 PM »
I can't imagine anything helping with that first but me tracking down all the IP bans and un-doing; I gave Draz permission to do that months ago, but haven't heard back about that.

-I'm afraid to touch stuff like upgrades w/o input from our tech guys...

Offline bvanevery

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Re: wrong bans from accessing site
« Reply #6 on: September 12, 2020, 09:09:16 PM »
I read in their support forum that the transition from 2.0.15 to 2.0.16 and then 2.0.17 was painless.  No idea about before that, like 2.0.11 to 2.0.15.  I got interrupted in that life project of "understanding the forum tech" and am currently on other things now.  I may circle back to it at some point.

Offline Buster's Uncle

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Re: wrong bans from accessing site
« Reply #7 on: September 12, 2020, 10:03:57 PM »
Well, that's 2 1/2 hours of my life I'll never get back, but please make an announcement that the IP ban problem ought to be fixed now, and I'd be mighty obliged if everyone checked us out again.

Offline bvanevery

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Re: wrong bans from accessing site
« Reply #8 on: September 13, 2020, 02:47:31 AM »
I'll make a note of it at the top of my mod release this month.  Probably in a few days.

 

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