posted 05-04-99 05:52 AM ET
Dear {insert poster's name},We here at Firaxis empathize with your situation. The problem(s)/suggestion(s)/hatred you mention interest(s) us greatly. We would like to believe that Firaxis is a "From the ground up" company, and you are certainly at dirt level in our eyes.
Please rest assured that our staff is working diligently to address these/this issue(s). We promise: Our work on {insert the new game's name here + release date info.} is not in any way causing us to pull 3 lead programmers and two support staff off this only semi-relevant project. If you have any more feedback on this or any other issue related to {product name}, please do not hesitate to e-mail us right away.
Our e-mail box is open 24 hours a day, 7 days a week to serve you better.
Thanks again for your precious time.
{insert random Firaxis employee name here}
FIRAXIS
P.S. So far, {insert running total} poster's have received this message. See? You are NOT ignored!
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Deciding once and for all that good Public Relations for the life of the product IS indeed a money-making strategy, Firaxis takes its first steps toward devising a quick and friendly response system.
And fails.