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Author Topic:   Loathe, loathe, loathe.

DesertHyaena posted 06-10-99 05:58 PM ET
Does anyone else out there work in the tech support field and HATE dealing with stupidity?
Fjorxc the Maniac posted 06-10-99 06:28 PM ET
No, but I know of people who do. Try this site:
Night Owl's Lair
Crosses fingers in hopes of HTML working...
Thue posted 06-10-99 07:16 PM ET
Have you ever talked to a tech person, carefully explaning a problem, saying why he got it wrong, only to be told he know best?
Comming down the next day and hearing him say "no, there is nothing wrong" and after a long exchange getting him to fix the thing you pointed at in the first place?
That sucks
Spoe posted 06-10-99 07:32 PM ET
There are stupid customers and there are stupid techs, usually in equal proportions.
But since there are many more customers than technicians there are many more stupid customers.
For you technicians, I'd suggest alt.tech-support.recovery and alt.sysadmin.recovery on news, though I won't explain the dead chicken.
Believe me, after 3 1/2 years on the hell desk I've got a few stories of my own.
Spoe posted 06-10-99 07:39 PM ET
Oh, I'd also suggest the continuing Bastard Operator From Hell series, at NetworkWeek and the original at Simon Travaglia(A Kiwi from Hamilton).
Picker posted 06-10-99 11:32 PM ET
Did you hear about the tech support guy who got fired for telling a guy he needed to stand up on his chair and yell does anybody know how to read a manual?
Spoe posted 06-10-99 11:34 PM ET
Old one. Think I first heard that one 3, maybe 4 years back. Ditto "Broken Cup Holder", "Foot Pedal", and similar stories.
Koshko posted 06-11-99 12:56 AM ET
I think working anywhere that requires interaction with people would make you Hate Stupidity.
Tolls posted 06-11-99 04:35 AM ET
Believe me, it's no better on the Software Engineering side of things.
Users are not the brightest creatures in the world.
Alphaman posted 06-11-99 05:23 AM ET
Basically "customer service SUX"
I detest humans who have exchanged their currency for goods and services.
They always come back and whine about crap.
DIE DIE DIE!!!
Aman
--Your friendly local customer service officer
Philip McCauley posted 06-11-99 08:49 PM ET
I think the only consumer protection law should be 'Caveat Emptor', and no more.
Trappist posted 06-12-99 04:39 AM ET
As someone who used to work on a helpline the depths of human cretinism I encountered amazed me. However, the one that really sticks in my mind right now was the time I was trying to explan a rather complex point to a woman who was assisting in a lambing at the time. Why did she pick that time to call? I've no idea.
She kept dropping her mobile phone because her hands were slippery with amniotic fluid and placenta. I am not making this up.
JohnIII posted 06-12-99 10:55 AM ET
I ran a tech support helpline about a faulty Gameport, and he told me the wrong procedure for checking it!
When I corrected him and said I had already tested it with several joysticks, updated my drivers and checked for conflicts, he finally caught on that I needed a new soundcard.
So, the grass isn't always more dense on the other side...
John III
Spoe posted 06-12-99 11:53 AM ET
"...woman who was assisting in a lambing at the time. Why did she pick that time to call?"
One would assume that you weren't the lambing helpline, then?
Spoe posted 06-12-99 12:00 PM ET
Best(er, worst?) call I've ever had:
Guy wants to know what he needs to use our service. So I tell him that any new computer on the market should work with us(all we do is serve up text and pdf files). His reply, "Oh. I don't have one of those, but I've got a VCR. Does that help?".
DesertHyaena posted 06-12-99 12:04 PM ET
I would hunt him down and castrate him so he doesn't reproduce. Anyone whose family tree doesn't branch is harmful to society; look at the Sawney Beanes!
Trappist posted 06-13-99 08:06 AM ET
Ah, the Bean clan. Maybe their descendants are responsible for the generation of inbreds who make life for anyone on customer helplines so very trying?
Just remember- your boss may consider the person on the end of the line to be a valued customer, but you all now know that they're an incestuous cave-dwelling Scottish cannibal.
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Author	Topic: Loathe, loathe, loathe.
DesertHyaena	posted 06-10-99 05:58 PM ET Does anyone else out there work in the tech support field and HATE dealing with stupidity?
Fjorxc the Maniac	posted 06-10-99 06:28 PM ET No, but I know of people who do. Try this site: Night Owl's Lair Crosses fingers in hopes of HTML working...
Thue	posted 06-10-99 07:16 PM ET Have you ever talked to a tech person, carefully explaning a problem, saying why he got it wrong, only to be told he know best? Comming down the next day and hearing him say "no, there is nothing wrong" and after a long exchange getting him to fix the thing you pointed at in the first place? That sucks
Spoe	posted 06-10-99 07:32 PM ET There are stupid customers and there are stupid techs, usually in equal proportions. But since there are many more customers than technicians there are many more stupid customers. For you technicians, I'd suggest alt.tech-support.recovery and alt.sysadmin.recovery on news, though I won't explain the dead chicken. Believe me, after 3 1/2 years on the hell desk I've got a few stories of my own.
Spoe	posted 06-10-99 07:39 PM ET Oh, I'd also suggest the continuing Bastard Operator From Hell series, at NetworkWeek and the original at Simon Travaglia(A Kiwi from Hamilton).
Picker	posted 06-10-99 11:32 PM ET Did you hear about the tech support guy who got fired for telling a guy he needed to stand up on his chair and yell does anybody know how to read a manual?
Spoe	posted 06-10-99 11:34 PM ET Old one. Think I first heard that one 3, maybe 4 years back. Ditto "Broken Cup Holder", "Foot Pedal", and similar stories.
Koshko	posted 06-11-99 12:56 AM ET I think working anywhere that requires interaction with people would make you Hate Stupidity.
Tolls	posted 06-11-99 04:35 AM ET Believe me, it's no better on the Software Engineering side of things. Users are not the brightest creatures in the world.
Alphaman	posted 06-11-99 05:23 AM ET Basically "customer service SUX" I detest humans who have exchanged their currency for goods and services. They always come back and whine about crap. DIE DIE DIE!!! Aman --Your friendly local customer service officer
Philip McCauley	posted 06-11-99 08:49 PM ET I think the only consumer protection law should be 'Caveat Emptor', and no more.
Trappist	posted 06-12-99 04:39 AM ET As someone who used to work on a helpline the depths of human cretinism I encountered amazed me. However, the one that really sticks in my mind right now was the time I was trying to explan a rather complex point to a woman who was assisting in a lambing at the time. Why did she pick that time to call? I've no idea. She kept dropping her mobile phone because her hands were slippery with amniotic fluid and placenta. I am not making this up.
JohnIII	posted 06-12-99 10:55 AM ET I ran a tech support helpline about a faulty Gameport, and he told me the wrong procedure for checking it! When I corrected him and said I had already tested it with several joysticks, updated my drivers and checked for conflicts, he finally caught on that I needed a new soundcard. So, the grass isn't always more dense on the other side... John III
Spoe	posted 06-12-99 11:53 AM ET "...woman who was assisting in a lambing at the time. Why did she pick that time to call?" One would assume that you weren't the lambing helpline, then?
Spoe	posted 06-12-99 12:00 PM ET Best(er, worst?) call I've ever had: Guy wants to know what he needs to use our service. So I tell him that any new computer on the market should work with us(all we do is serve up text and pdf files). His reply, "Oh. I don't have one of those, but I've got a VCR. Does that help?".
DesertHyaena	posted 06-12-99 12:04 PM ET I would hunt him down and castrate him so he doesn't reproduce. Anyone whose family tree doesn't branch is harmful to society; look at the Sawney Beanes!
Trappist	posted 06-13-99 08:06 AM ET Ah, the Bean clan. Maybe their descendants are responsible for the generation of inbreds who make life for anyone on customer helplines so very trying? Just remember- your boss may consider the person on the end of the line to be a valued customer, but you all now know that they're an incestuous cave-dwelling Scottish cannibal.