posted 03-12-99 01:07 AM ET
Utrecht,Points well taken. I'm only making a comparison between what it took the car industry to change and what it will take the computer industry to change.
I do think, supply driven or no, the car industry in the States took huge hits once it became "acceptable" for a red-blooded American to buy a Japanese car. That acceptance was long in coming and justified after years of horrific cars.
Now, I see the very interesting difference with the computer industry that customers seem to want the latest and greatest without giving much thought to the larger picture. But I think this is a dying sentiment, as it simply takes nobody nowhere to put all this show together and not have the lights come on so we can watch.
Am I overstating the problem? Yes. Are computers blowing up like cars once did? No--but a few are being thrown out the window and killing innocent people.
Mac's lack of foresight sent us all into a parallel, evil universe with the likes of Bill Gates promoting software that even crashes on him in front of thousands of people who could do nothing but laugh and write a check.
I want a silver bullet, a shining knight to come slay the dragon. And I don't think it will take much more than getting back to the basics of customer service and satisfaction. Of course, that's everything, isn't it?